Privacy Policy

BAFTR respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect when you use our website, place an order, contact us, or interact with our services, and how that information may be used.

1. Information We May Collect

Depending on how you use our website, we may collect the following information:

· Identity and contact information, such as your name, phone number, email address, and delivery address.

· Order and transaction information, including products purchased, order value, payment status, returns, exchanges, and delivery details.

· Account information, if you create an account on the website.

· Device and technical information, such as IP address, browser type, device type, operating system, and website activity.

· Communication information, including messages, support requests, feedback, and other information you choose to share with us.

· Marketing preferences, such as whether you have chosen to receive promotional messages or updates.

2. Payment Information

Payments may be processed through third-party payment gateways or payment service providers available at checkout. BAFTR does not ordinarily store complete card, UPI, or banking credentials. Payment providers may process your information in accordance with their own privacy and security practices.

3. How We Use Your Information

We may use personal information to:

· Process and fulfil orders, payments, deliveries, returns, exchanges, and refunds.

· Create and manage customer accounts.

· Provide customer support and respond to queries or complaints.

· Send order confirmations, shipping updates, service messages, and other transaction-related communication.

· Improve our website, products, customer experience, and internal operations.

· Prevent fraud, misuse, security incidents, and unauthorised transactions.

· Send promotional communication where permitted and where you have provided the required consent or preferences.

· Comply with applicable legal, tax, accounting, regulatory, and record-keeping requirements.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, improve performance, and support analytics or advertising where enabled.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Sharing of Information

We may share relevant information only where reasonably required to operate the website and fulfil our services, including with:

· Payment gateways and payment service providers.

· Courier, logistics, fulfilment, and delivery partners.

· Website hosting, technology, customer-support, communication, analytics, or marketing service providers.

· Professional advisers, auditors, or service providers supporting our business operations.

· Government authorities, regulators, law-enforcement agencies, or other parties when required by applicable law or a valid legal process.

Service providers are expected to use information only for the purposes for which it is shared and in accordance with applicable obligations.

6. Marketing Communications

If you choose to receive promotional messages, we may send updates about products, offers, launches, or other BAFTR news through channels such as email, SMS, WhatsApp, or similar communication methods.

You may opt out of promotional communication using the unsubscribe or preference options provided, or by contacting us. Transactional messages relating to active orders or customer support may still be sent where necessary.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, legal compliance, accounting, fraud prevention, and dispute resolution. Retention periods may vary depending on the type of information and applicable requirements.

8. Data Security

We use reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no online system or method of transmission can be guaranteed to be completely secure.

9. Your Choices and Privacy Requests

Subject to applicable law, you may contact us to request access to, correction of, or deletion of personal information associated with you, or to withdraw consent where processing is based on consent.

Certain information may need to be retained where required for legal, tax, fraud-prevention, contractual, or record-keeping purposes.

10. Third-Party Links and Services

Our website may contain links to third-party websites or services. BAFTR is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

11. Children’s Privacy

Our website is intended for customers who are legally able to make purchases. Where a customer is below the age required to enter into a contract independently, use of the website and purchases should be made with the involvement of a parent or legal guardian, as applicable.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable requirements. The updated policy will apply once published on the website.

13. Contact Us

For privacy-related questions, requests, or concerns, please contact us at info@wardrobeejamia.com or 8368891235.